Purchasing FAQs

Could I start work or send goods even if I don’t have a PO?
No. The PO confirms the details of the goods or services you are to supply and authorises you to start work, so you must have a valid PO before you start work.

My contact in Yell has asked me to send the invoice directly to him; is this correct?
No. All invoices should be sent directly to our Accounts Payable Department, Yell, 9th Floor, One Reading Central, Forbury Road, Reading, Berkshire RG1 3YL. Sending invoices anywhere else could result in delays to payments.

I can’t read the PO you have faxed to me, please can you resend this?
Yes, please email at purchasing.account@yellglobal.com, quoting the PO number where possible. We will arrange for the PO to be resent to you.

What should I do if I think payments against my invoices are overdue?
Email the Accounts Payable team at e-invoices.account@yellglobal.com. They will be happy to check on your account, deal with any queries about outstanding balances and advise you when you should expect to receive payment.

Further information
If you would like to know more about the changes to our Purchasing process, please contact the Purchasing team at purchasing.account@yellglobal.com.