1990-1999
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1992 |  |
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| Launch of Database Development Services (DADS) Talking Pages rolled out across the UK with 9 regional telephone numbers | |
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| 1993 | |
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| Single national number for Talking Pages launched at local call rates 0345 600 900 Our quality management system in the UK achieves accreditation to the international standard ISO 9001 We begin using assessment against the Excellence Model of the European Foundation for Quality Management, to review all aspects of our business and identify areas where we can increase efficiency and improve quality of service for our customers. |
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| 1994 | |
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| Nationwide Freefone number for Talking Pages 0800 600 900 Business Database 'Data on Disc' developed for the PC market | |
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| 1995 | |
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| The Business Database launch 'On Line Analysis' Nationwide Film & Cinema service launched on Talking Pages |
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| 1996 | |
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| Yell.co.uk, our internet service, is launched Yell Awards launched to raise standards in web publishing | |
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| 1997 | |
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| Launch of YellowPoint, a geo-coded business location dataset from The Business Database Transactions launched on 'Shop Yell' on Yell.co.uk We achieve recognition for our commitment to development and training by achieving the Investor In People National Standard |
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| 1998 | |
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| We enter for the European Quality Awards and win a Prize for achieving excellence across all aspects of the way we work and the results we achieve Business Pages launched in Scotland Yellow Pages trials colour: spot green, spot red & white knock out New look Yellow Pages published in Northern Ireland Launch of Yellow Pages tube train We achieve accreditation to the international standard ISO 14001 in recognition of our environmentally responsible approach to our operations | |
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| 1999 | |
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| Yellow Pages wins the overall European Quality Award in the large businesses category We expand our core business into the United States when we acquire Yellow Book USA. Launch of 'Homesight' on Yell.co.uk National roll-out of new look Yellow Pages directory National roll-out of white knock out Yellow Pages publishes the new Gloucester and Swindon directories - the first in a series of product development changes to suit User and Advertiser needs |
