Responsibility at Yell

CR is embedded within our business - in our dealings with suppliers, our approach to recruitment, the contribution we make to our communities and to charities, our work with trade associations, and our approach to customer service - CR is a part of everyone's role at Yell.

We have developed a focused CR strategy, over and above being an inherently responsible business, to continue our good work whilst enabling Yell people to more fully contribute to the communities in which they live and work. The strategy has three strands:

Environment
Yell is committed to reducing its impact on the environment. From green energy purchasing to carbon footprint measurement, and from the recycling of office waste to the sourcing of paper from sustainably managed forests, we continue to make progress in this area.

Enterprise
Our business has been built in partnership with small and medium-sized businesses – building our business by bringing marketing solutions to theirs. We connect hundreds of thousands of small businesses to hundreds of customers, but we can do more to help, guide and support them through the challenging phases of business growth.

Employee volunteering
We all benefit in some way from being part of our local community. By making a positive, personal contribution we can strengthen the bond, reinforce our sense of community spirit and make a difference for others less fortunate than ourselves.